The Print Reach Customer Summit 2019 was our largest user event to date and we thank everyone who chose to join us and make it a success. In response to the great feedback we received last year, we added more users to sit on the panels. This allowed customers to hear directly from their peers about how they are achieving success in their various markets. Many viewpoints were presented on how to increase sales and get more from the MIS programs, and the process was very interactive and informative.
Storefronts and portals were also a big topic at the Summit, with everyone wanting to know more. We discussed the Print Reach MyOrderDesk system and how it seamlessly integrates with both Midnight MIS and Printer’s Plan MIS. This integration means that portal-initiated orders are automatically entered into these systems as active orders to be scheduled and completed. This process saves our users’ time and reduces errors. MOD also makes reordering easy, which increases customer satisfaction and sales.
On the second day, we held product-specific breakout sessions that allowed our customers to do a deeper dive into the systems they use every day. Most importantly, these users interacted directly with our development team and executive leadership. Our customers shared what we do well and where we can do better. And we listened. These comments will inform our product development over the coming year and we sincerely appreciate the input.
For us, the biggest take-a-ways from the Customer Summit were:
From the feedback we received, our participants’ take-a-ways included:
This year’s Summit was a rousing success, and everyone at Print Reach who participated in the event returned energized and ready to work to make our products even better. We will continue to innovate our systems to help our users respond to the market and grow their businesses.